TELECOMMUNICATIONS
PLANS, DESIGNS, IMPLEMENTS AND SUPPORTS:
- the University’s phone system.
- telephony desktop and mobile applications
- Mobile service plans are not centrally supported by Telecommunications. See the Mobile Device Stipend Policy for pertinent information.
- call center solutions
- voicemail
- voicemail to email
- voicemail phone tree (phone menu /automated attendant)
- hunt groups
- emergency call routing (911)
- telephony desktop and mobile applications
- pager services.
- virtual faxing.
- network connectivity for remote (distant) locations.
- emergency phone support
- other emerging solutions intended to centrally support the customers of UNC.
CONSULTATION AND SOLUTION DEVELOPMENT is available when requested.
CUSTOMER SERVICE – 919.962.4357 (HELP) / OPTION 5
OPERATOR SERVICES – 919.962.2211
SUBMIT A TELECOMMUNICATIONS SERVICE REQUEST (https://go.unc.edu/requestservice/)
- Note that Telecommunications is an auxiliary service and charges are applied, one-time and recurring. It is recommended to review and understand rates (https://go.unc.edu/rates/) before submitting a service request.
- To submit the telecommunications service request, a university chartfieldstring account (CFS account) is required.
- Note, too, that the telecommunications service request is included as a service catalog item at https://help.unc.edu/ which does require an onyen login.